Detailed Payment Information
Is Depositing with Mobile Pay Really That Easy?
Honestly — yes, it's the easiest method available. hibaij's payment gateway connects directly to the Mobile Pay API. No manual transfers, no reference numbers to remember. Just enter the amount, confirm with OTP — done.
On many platforms, deposits can take 30 minutes or more to reflect. Not at hibaij. Your account balance updates within 30 seconds of a successful transaction.
How Long Do Withdrawals Take?
This is one of the most common questions we get. For standard members, withdrawals usually complete within 15 to 45 minutes — as long as the request comes in during office hours. Requests made after midnight are processed by 8 AM.
Identity verification is mandatory for your first withdrawal. It takes a little time, but once you're verified, future withdrawals won't be delayed. This step is essential for your security — hibaij will never skip it.
When Should You Use Bank Transfer?
Mobile banking comes with daily limits. For larger deposits — say, over ৳50,000 — bank transfer is your best bet. You can send funds directly to hibaij's bank account via NPSB or BEFTN. Processing takes a bit longer — 1 to 3 hours — but it's the safest route for big amounts.
Is crypto really worth it?
Crypto payments are a great option for USDT or Bitcoin users. No daily limits, no bank approvals needed. Keep in mind that crypto exchange rates fluctuate, so your deposit will be converted at the rate at the moment of transaction.
Hibaij supports USDT on the TRC20 network because it has the lowest fees. Sending via ERC20 will cost significantly more — so be careful.
What to Do If a Payment Fails?
Payments can occasionally fail due to network issues. If this happens, first check your mobile banking app to see whether the amount was deducted. If it was deducted but not credited to your hibaij account, email support@hibaij.app with your transaction ID. This is usually resolved within 2 hours.
Never submit the same payment twice — even if it looks like it failed. Contact support first, then decide what to do.
