Hibaij Privacy Policy — Your Information Is Completely Safe with Us

Hibaij ("we", "platform") operates a trusted online betting and lottery service for members in Bangladesh. We believe a member's personal information is just as important as the funds in their account. That's why hibaij has placed privacy at the core of our service from day one.

This Privacy Policy ("Policy") describes how hibaij collects, stores, uses, and protects your information. This Policy applies to all hibaij services, websites, and applications.

By using hibaij's services, you agree to this Privacy Policy. If you have any questions, our support team is always ready to help.

Hibaij collects two types of data — what you provide directly and what our system records automatically.

We only collect data that is necessary to operate our service. Collecting excessive or unnecessary information goes against our policy.

Hibaij uses your information for the following purposes:

• Account Management: Verifying registration, securing logins, and protecting your account.
• Service Delivery: Processing betting, lottery, payment, and withdrawal transactions.
• Contact: Important updates, transaction confirmations, and customer support.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Personalization: Sending you offers and notifications tailored to your preferences.
• Legal Compliance: Complying with applicable laws and regulations.
• Service Improvement: Analyzing and improving platform performance.

Hibaij does not sell your information to third parties. However, in the following limited circumstances, certain data may be shared:

• Payment provider: Necessary financial information is shared with mobile banking providers to complete transactions.
• Identity Verification Services: Approved third-party verification services may be used for KYC processing.
• Law Enforcement Agencies: Data may be disclosed in response to a court order or other legal obligation.
• Technology Partners: Cloud hosting and security service providers that support platform operations may access limited data — they are also bound by our privacy standards.

Hibaij uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain platform security.

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics cookies: Platform usage statistics are collected — without any personally identifiable information.
• Security Cookies: Helps detect fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

Hibaij uses industry-standard security technologies to protect your information. Our security layers include:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Data Masking: Sensitive information such as card numbers is partially masked on screen.
• Regular security audits: Third-party experts regularly audit our systems.
• Restricted access: Only authorized staff have permission to access your data.

Data retention period: Your data is retained for as long as your account remains active and for up to 5 years after closure, in accordance with legal obligations.

Regarding your personal data on hibaij, you have the following rights:

To exercise any of these rights, email us at support@hibaij.app. We will respond within 30 business days.

Hibaij strictly prohibits anyone under the age of 18 from using the platform. Collecting or processing data from minors is strictly against our Privacy Policy.

• Age verification is mandatory at the time of registration.
• In suspicious cases, age is re-verified through KYC documentation.
• Any account identified as belonging to a minor is immediately closed, and no data is retained.

If you know of a minor using hibaij, please contact us immediately: support@hibaij.app

Hibaij reserves the right to update this Privacy Policy as needed. For any significant changes:

• The "Last Updated" date at the top of the page will reflect any changes.
• Registered members will be notified via email or platform notification.
• Re-consent may be required for major changes.

We recommend visiting this page regularly to stay up to date.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@hibaij.app
• Response time: Typically within 24–48 hours
• Important: Report any suspected security breach immediately